Refund policy.

Prints

Thank you for your purchase! We hope you are happy with your print. We absolutely guarantee your satisfaction and that your order will arrive in perfect condition and will match the specifications on our website. Defective and damaged prints will be immediately replaced. We do not accept returns if you change your mind about your print as artworks have to be made specifically for your order.

Returns

In the unlikely event the product arrives to your door damaged, we will send a replacement free of charge. To arrange this please contact us at Info@artbyoums.com. Your purchase must be returned to us within 14 days starting from the day you have received the item.

If you have any questions concerning our return policy, please contact us at:

Info@artbyoums.com

Custom drawing | Commission

Custom drawings are pre-approved by you before shipping and therefore can not be returned unless you have received it in a damaged state. We will offer a partial or a full refund depending on the damage. To arrange this please contact us Info@artbyoums.com.